Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested, delivery notes, and other information you choose to provide.
2. How We Use Your Information
We use the information we collect about you to provide, maintain, and improve our services, develop new features, protect Covento and our users, and for other purposes described in our privacy policy. This includes using the data to improve our contract management algorithms, enhance security measures, and provide personalized customer support.
3. Sharing of Information
We may share the information we collect about you as described in this policy or as disclosed at the time of collection or sharing. We may share your information: with our subsidiaries and affiliated entities; with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf; in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process.
4. Data Retention and Deletion
We retain your information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. You can request deletion of your personal data at any time, and we will process your request within a reasonable timeframe, subject to any legal or operational retention requirements.
5. Security Measures
We employ industry standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data both in transit and at rest, regular security audits, and strict access controls for our employees and contractors.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These might include the right to access, correct, delete, or restrict use of your personal information. You may also have the right to object to certain processing activities or to receive a copy of your personal information in a structured, electronic format.
7. Changes to This Policy
We may change this privacy policy from time to time. If we make significant changes in the way we treat your personal information, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes.